Processing Time: Orders are typically processed within 2-3 business days.

‍Shipping Time: Depending on your location, delivery may take up to 2 weeks.

‍VAT and Customs Fees: Please note that VAT and customs fees are not included in the shipping cost. Any applicable fees are the buyer’s responsibility.

‍Shipping Area: We currently ship worldwide from Zurich, Switzerland.Tracking: All orders include tracking, which will be shared via email once your package is dispatched.

‍Returns PolicyEligibility:Returns are accepted for non-perishable items (accessories and tableware) that are unused, undamaged, and in their original packaging.

‍Perishable items (condiments) are non-refundable unless proven defective or damaged upon arrival.

‍Process:If you wish to return an item, you must initiate the return process within 10 days of receiving your parcel.Contact us at [insert email address] with your order number and reason for the return.For damaged or defective items, please attach clear photographs as proof to your email.

‍Shipping Costs for Returns:Return shipping costs are the buyer's responsibility, except in cases where the item is confirmed to be defective or damaged.We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

‍RefundsRefunds will be issued once we have received and inspected your returned items.Original shipping fees are non-refundable.

‍Damaged or Defective ItemsIf your order arrives damaged or defective, contact us immediately with photographs and a description of the issue. After review, we will provide a resolution, which may include a replacement, refund, or store credit.If you have any questions, feel free to contact our customer service team at info@dinierclub.com. We’re here to help!